Seminar
1701
"MBA" FOR PHYSICIANS AND OFFICE MANAGERS
Today's physicians and office managers need a high level
of business management skills in three main areas -- Finance,
Operations, and Personnel Management. This course will teach
critical skills in these three areas.
Participants will learn:
Finance
- Accounts Payable and Accounts
Receivable management oversight
- Importance of Profit/Loss statements
as management tools
- Essential financial ratios to
calculate monthly cost accounting techniques to determine
profitability of Fee for Service and capitation revenues
- Managed care contract evaluation
and management
Operations
- Strategic Planning
- Continuous Quality Improvement
techniques to improve efficiency within the office Marketing
techniques, patient and referral Satisfaction
- Risk Management - Medicare Compliance,
OSHA, Malpractice Prevention
Personnel Management
- Labor Law Essentials
- Hiring, Performance Evaluation,
Wage Levels, Discipline and Termination
- Management and Motivation skills
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Seminar
1801
"REDUCING YOUR OVERHEAD...REALIZING
INCREASED INCOME"
There are only three ways for a physician
to realize increased net income. These are raise prices,
increase volume of patients, or decrease overhead. In today's
managed care environment, raising prices is not always an
option. Increasing volume of patients may also not be an
option if the physician is already overbooked. Reducing
overhead may be the only controllable option to affect the
bottom line. Strategies which have been successfully implemented
in practices to reduce overhead and increase net income
will be taught.
Hands On Workshop: Participants will be shown how to use
financial analysis techniques to analyze their own practice
data which they will work on confidentially.
BONUS! Specialty specific comparison data is provided.
Participants will learn:
- How to analyze each line item
expense and compare to each specialty norms
- Four easy financial ratios to
calculate to set performance objectives
- Cost accounting techniques to
evaluate profitability with capitation contracts
- How to reduce accounts receivable
and increase cash flow
- The most common staffing mistake
which increases costs
- Inventory control techniques
- Why consensus with partners reduces
costs
- Why standardization results in
economies of scale
- Fixed vs. variable costs
- How budgeting can control costs
- What information is necessary
on income/expense reports
- Goal setting to achieve desired
results
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Seminar
1901
"SUCCESSFUL PERSONNEL MANAGEMENT"
Physicians and office managers need the tools and techniques
for effective personnel management, morale building, recruitment
and retention of staff. This program can be co-presented
by an experienced Human Resource Consultant Attorney to
include current labor law.
Topics include:
- Determine the Number of Staff
You Really Need
- Interviewing Techniques
- Employee Leasing
- Training
- Evaluating Employees
- Fringe Benefits
- Exempt, Non-Exempt and Overtime
Laws- Why all staff can't be salaried
- Corrective Discipline and Termination
- Avoiding Law Suits for Wrongful
Termination, Discrimination, Overtime and Back Wages,
- Sexual Harassment, American with
Disabilities, Family Medical Leave Act
- Management and Motivation Theory
and Strategies
- Staff Meetings
- Setting the Office Values
- Demotivating Actions Impact Morale
and Performance
- Negotiation Skills
- Delegation Skills
- The Middle Management Dilemma
- Avoiding Conflict Between Employees
An extensive, ready to implement
PERSONNEL POLICIES AND PROCEDURES MANUAL is available
for purchase at the seminar and the website.
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Seminar
2001
CONTINUOUS QUALITY IMPROVEMENT:
PRACTICES AND PERCEPTIONS
Involving the entire office in a team effort to improve
clinical and practice systems can result in: better quality
of care, happier patients, and increased managed care
contracting opportunities. The use of Deming's principles
in a medical practice is likely to result in measurable
changes in clinical, financial, and patient satisfaction
performance. Managed care organizations favor practices
which demonstrate a commitment to continuous quality improvement.
Participants will learn:
- Adoption of Deming's 14 points
to a medical practice
- Use of financial benchmarks for
profitability
- How CQI can result in a more efficient
and effective office
- Learning from Airlines: Why customer
satisfaction principles = patient satisfaction
- How CQI techniques can: improve
scheduling, reduce patient waiting, reduce paperwork,
and inefficiencies in obtaining authorization/eligibility
How CQI can improve systems
to:
- provide pre-procedure preparation
and post-surgical follow-up, assure screening tests
and immunizations are recommended, accomplish recall,
streamline patient education and chronic disease management,
and provide a bridge between hospital, office and home
care.
- Measuring, not counting patient
outcomes, including measures
- How clinical paths reduce variation
in care
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Seminar
2101
ESSENTIAL MANAGED CARE:
TELEPHONE, SCHEDULING & PATIENT FLOW TECHNIQUES
This popular seminar is designed for office managers,
receptionists and other medical office staff. Many medical
offices do not adequately train staff in these critical
skills for today's managed care environment. Professional
telephone and office manners and efficient scheduling
of appointments are essential to good patient relations.
Audience participation with real office case examples,
skits, and telephone listening skills quizzes are utilized
to communicate the learning objectives with humor to illustrate
concepts.
Participants will learn:
Telephone Communications:
- Accurate message taking
- Protocols for screening calls
- Professional demeanor
- How to handle difficult and angry
patients
- Telephone advice and documentation
- Emergency situations
- Appointment reminders and follow-up
calls to patients
- Prescription renewal methods
- Selecting telephone equipment
Scheduling Techniques:
- Time flow studies
- Appointment work-ins, cancellations
and no-show analysis
- Book vs. computerized scheduling
Patient Flow:
- Front/Back office work flow management
- Appointment check-in/check-out
Patient Relations
in the Office:
- Creating a service-oriented environment
- Managed care authorizations, referrals
and co-payments
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Seminar
2201
"MASTERING THE PAPERWORK MONSTER:
EFFECTIVE RECORD KEEPING SIMPLIFIED"
Establishing good medical records management systems and
procedures improves the quality of patient care, enhance
office efficiency and helps comply with Medicare and Managed
Care criteria. This program was developed by a Registered
Medical Record Administrator who has over 15 years of
hospital medical record department management and a practice
administrator with malpractice prevention experience.
Topics include:
- Tips for Efficient Medical Record
Systems Management
- Filing Methods
- Record Systems
- Equipment & Supplies
- Retention and Purging Programs
- Efficient Dictation Systems and
Methods
- You Can't Afford to be Too Busy
to Keep Good Charts
- Why the chart is a medical legal
document
- Avoiding Failure to Diagnose Liability
Cases
- Documentation Systems to Assure
Consistent Records
- Charting Exercises
- Chart Check-Up -- Evaluate your
present charts
- Individualized Chart Design to
Facilitate Improved Patient Care
- Release of Medical Information
-- Everything Staff Needs to Know But Didn't Know Who
to Ask
- Checklist for Electronic Medical
Records
- Sources for What You Need
Each physician or office in
attendance is encouraged to bring 5-10 actual patient
records to the seminar for evaluation in the CHART CHECK-UP
exercise.
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Seminar
2301
CHOOSING THE BEST COMPUTER FOR YOUR PRACTICE
This interactive program will provide physicians and office
managers with information on how to choose the best computer
system for their office, depending on their: business
alliances / affiliates, levels of managed care contracting,
budgetary constraints, and future practice objectives.
Participants will learn:
- Checklists for determining your
practice computerization needs
- Elements to ask vendors to compare
systems
- System components needed to support
varying levels of managed care contracting and delegated
risk and differing administrative entities (e.g. IPAs,
HMOs)
- Interfaces, data exchanges and
other data-sharing required to make system components
effective (e.g. electronic medical records, eligibility
verification, electronic claims)
- Vendors offering systems and components
and related costs
- Additional costs frequently overlooked
in budgeting
- Getting the most out of your system
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Seminar
2401
"MAXIMIZE YOUR PROFITS:
A BLUEPRINT FOR EFFECTIVE BILLING AND CODING IN THE MEDICAL
OFFICE"
A comprehensive one-day program which integrates billing
systems and coding techniques. This program was designed
and is presented by consultants with actual medical office
and hospital billing experience. Our hands-on approach
to coding will maximize your present and future reimbursement,
and give you tools you need to solve your most complex
coding and billing problems.
This seminar is divided into three main topic areas:
"From Office Visit to Bank Deposit"
Coding is only one aspect of an effective billing system.
This section discusses appropriate billing control procedures,
and the methods carriers use to evaluate your submissions.
"Coding -- The Language of the Third Party Payor:
"Workshop for the Specialist -- Answers to Your Questions"
This session will focus on the physician specialist. Special
attention will be given to those unique coding questions
that are never fully addressed during a general coding
seminar.
Medical Specialty Customization
This seminar can be customized for a medical specialty
with coding examples specific to the specialty. Participants
can fax or email coding questions to the consultant prior
to the seminar.
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Seminar
2501
BILLING COMPLIANCE FOR THE PHYSICIAN PRACTICE
Part of the proposed budget for fiscal year 2000 includes
a collection of enforcement programs and recommendations
by watchdog agencies such as the OIG that give HCFA more
tools to root out fraud, abuse and waste in Medicare and
other programs. Non-governmental carriers are also jumping
on the compliance bandwagon performing audits of commercial
claims -- making it an issue for all third party payers.
Practices should be prepared with a compliance program.
Participants will learn:
- How to avoid fraud and abuse
- The greatest "risk" areas of your
practice
- Why the . whistle blower. is incentivized
- Compliance responsibilities of
the provider and the biller
- Documentation as a work plan
- What does a physician practice
really need to comply?
Note:
A "do it yourself" Medicare Compliance manual
is offered at a reduced rate for attendees. This manual
is available for purchase on the website.
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Seminar
2601
“Managing Up!”
How to Successfully Present Recommendations to Physicians
Managers and Administrators in Middle Management positions need to successfully learn to supervise staff or manage down and to achieve results by influencing their physician bosses by managing up..
Participants will learn:
- QUALITIES PHYSICIANS WANT IN A MANAGER
- QUALITIES PHYSICIANS DO NOT LIKE IN A MANAGER
- Coaching physicians toward productive meetings
- Importance of strategic planning
- Managing change
- Data analysis, cost benefit recommendations
- 5 steps for presenting recommendations
- The toughest issues for managers to mediate
•Income distribution
•Productivity differences
•Conflict among partners
•Risk to the partners – labor law, fraud
•Behavioral issues: divorce, depression, anger
- How to instill team spirit between physicians and staff – morale building ideas from many practices
- Group sharing of successes and problems
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Seminar
2701
Magnificently Managing Your Practice Manager
Learn how to effectively manage, evaluate and motivate your practice manager in this seminar. An excellent practice manager can increase revenues, decrease practice overhead and manage staff to highest performance. The physician owners need to set goals, monitor, and delegate and evaluate performance of the manager.
Participants will learn:
- How to Hire A Superlative Manager
- Interviewing Questions and Reference Checks
- Writing the Job Description to Fit Your Expectations
- Salaried?, Hourly?, Overtime? Job Duties Determines the Status
- Salary Benchmarks, Benefits and Incentive Bonus
- Setting Measurable Quarterly Goals
- The Art of Delegation
- Performance Evaluations For Managers
- Doctor/Manager Meetings, Agendas and Structure
- Strategic Planning Carrying out Overall Practice Objectives
- Cost Benefit Analysis and Spreadsheets – Essentials for Managers
- Manager and Staff Meetings – Problem Solving vs. Gripe Sessions
- Manager/Staff Motivation and Morale Development
- How to Reward a Long Time Manager at the Top of the Salary Level
- Corrective Discipline and Termination
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