If you do not see a seminar or webinar that suits your particular needs, or would like clarification regarding one of the seminars or webinars you see below, please call our office at (415) 764.4800 and we will be happy to help you.
 May 2010
|
| Date |
Time |
Course Title |
Instructor |
Course Info |
|
| May 11 |
9am-12pm |
Customer Service/Front Office Telephone Techniques/Difficult Patient Skills |
Debra Phairas |
Link |
| |
|
For enrollment information, contact Posi Lyon at plyon@sfms.org or (415) 561-0850, extension 260. |
|
July 2010
|
| Date |
Time |
Course Title |
Instructor |
Course Info |
|
| July 28 |
12:15pm-2:15pm |
Customer Service/Front Office Telephone Techniques/Difficult Patient Skills |
Debra Phairas |
Link |
| |
|
For enrollment information, contact Posi Lyon at plyon@sfms.org or (415) 561-0850, extension 260. |
|
September 2010
|
| Date |
Time |
Course Title |
Instructor |
Course Info |
|
| September 10 |
9am-12pm |
Patient Relations Workshop (Telephone Techniques, Patient Relations and Customer Service) |
Debra Phairas |
Link |
| |
|
For enrollment information, visit the ACCMA's Website or call (510) 654-5383 |
|
| September 17 |
9am-12pm |
Patient Relations Workshop (Telephone Techniques, Patient Relations and Customer Service) |
Debra Phairas |
Link |
| |
|
For enrollment information, visit the ACCMA's Website or call (510) 654-5383 |
|
| September 24 |
9am-12pm |
Patient Relations Workshop (Telephone Techniques, Patient Relations and Customer Service) |
Debra Phairas |
Link |
| |
|
For enrollment information, visit the ACCMA's Website or call (510) 654-5383 |
|
October 2010
|
| Date |
Time |
Course Title |
Instructor |
Course Info |
|
| October 29 |
9am-12pm |
"MBA" for Physicians and Office Managers |
Debra Phairas |
Link |
| |
|
For enrollment information, contact Posi Lyon at plyon@sfms.org or (415) 561-0850, extension 260. |
|
November 2010
|
| Date |
Time |
Course Title |
Instructor |
Course Info |
|
| November 5 |
9am-12pm |
"MBA" for Physicians and Office Managers |
Debra Phairas |
Link |
| |
|
For enrollment information, visit the ACCMA's Website or call (510) 654-5383 |
|
| November 12 |
9am-12pm |
"MBA" for Physicians and Office Managers |
Debra Phairas |
Link |
| |
|
For enrollment information, visit the ACCMA's Website or call (510) 654-5383 |
|
| November 19 |
9am-12pm |
"MBA" for Physicians and Office Managers |
Debra Phairas |
Link |
| |
|
For enrollment information, visit the ACCMA's Website or call (510) 654-5383 |
|
Seminar 101
Transition from Training to Practice - A workshop for residents and fellows
Designed to give the physician, moving from residency to practice the tools to assess various practice options and make a sound practice opportunity decision.
A program designed to give the physician, moving from residency or fellowship to practice, the practical tools to assess the various practice options, make a practice opportunity decision with which s/he will be satisfied, evaluate employment, partnership and buy-in agreements and establish a sound foundation of business management principles. Shorter programs of 2-3 hours can also be provided. This seminar has been presented at the residency programs of Harvard, Tufts, Northwestern, Stanford, Georgetown, Scripps, UC Los Angeles, UC San Diego, UC Davis, UC San Francisco, Loma Linda University, University of Texas and University of Colorado.
Participants will learn:
How to assess the best practice type for yourself - Lifestyle and professional decisions (Utilizing our unique Practice Decision Grid)
Evaluating advantages/disadvantages of practice alternatives:
• Group
• HMO
• Partnership
• Expense Sharing
• Solo practice
• Other Alternatives
Assessing Demand and Opportunities - Where you want to practice Interviewing and Negotiating Strategies
• Evaluating the Offer -- Salary, Benefits, Employment, Buy-ins, Partnership Agreement
• Proving Your Worth/Bonus Incentives
• Income/ Distribution and Overhead Share Formulas
• Marketing Techniques to Build a Practice
• Practice Realities/Practice Management
• Managed Care Contracting
• Professional Advisory Assistance
Seminar 201
What Medical School Didn't Teach You About the Business Side of Your Practice.
Presentation will teach essential business skills for those physicians new to practice.
This course should be taught in medical school is what seminar attendees repeatedly say!. New physicians entering practice as well as physicians already in practice can benefit from this course. This "hands on," participatory workshop is designed to teach necessary business survival skills in simple, yet effective methods.
Participants will learn:
• How to Analyze Your Current Financial Picture
• What You Need to Know to Establish Your Operating Budget
• Readable Financial Reports to Monitor Your Practice Health
• Plug the Financial Drains on Your Practice
• Marketing, Do You Need It?
• Who's Really the Boss in Your Office? -- Effective Personnel Management
• Practice Systems- Front desk, Back office, Insurance
• Medical Records Management- Efficient and Effective Ways to enhance quality care
• Checklist for computer needs and to evaluate different software
• Practice Building Techniques Which Improve Your Profits
• Partnerships are like marriages- How to communicate, confront and compromise
Physicians are encouraged to bring their own financial reports from their practice to use in the sections on financial analysis and budgeting. If the physician is not yet in practice, samples for analysis are provided.
Seminar 301
Having It All - A workshop for today's woman physician
A workshop for women physicians, designed to explore time and stress management techniques and the art of juggling family and career.
A one-day workshop for women physicians, designed to explore time and stress management techniques and the art of juggling family and career.
Topics include:
A Woman's Work is Never Done:
• Juggling Your Family and Career
• Tips on Personal Time
• Stress Management
How to Develop Leadership Skills:
• Networking
• Moving into Positions of Authority
• Projecting a Powerful Professional Image
Managing Your Practice:
• Financial Management
• Marketing
• Personal Management
• Financial Self-Defense for Professional Women
Seminar 401
Merger Mania: Practice Marriages Made in Heaven or Hell?
This workshop provides the steps needed to successfully merge practices or form groups.
This workshop discusses the steps needed to assess the potential success of merging practices or forming groups. In today's increasing managed care environment, merging practices can result in economies of scale, reduction of overhead and increased net income. However, practice business philosophies and styles must be compatible to achieve a successful practice merger. As in a marriage, good communication is the key to compatibility and long term success.
Many groups are being formed by hospitals and physicians. Taking the time to learn from other groups' successes and failures can prevent costly mistakes.
Participants will learn:
• How to project revenues and expenses to verify the merger will result in lower overhead
• The importance of identifying the "sacred cows" which may block a merger
• The deal breaker questions to ask early in merger or group formation talks
• Income distribution or expense share formulas which reduce the potential for conflict
• How to structure a fair formula for slowing down, discontinuing call, and working part time
• How to bring in new doctors for buy-ins and how to buy-out retiring doctors
• Decisions on death, disability, governance, voting
• Why involving the staff is critical to a successful group formation
• How to change physician and staff behavior toward "groupthink"
• Conservative vs. risk taking business philosophy
• Understanding power and group dynamics
• How to implement productivity and/or resource usage analysis
• Advantages and disadvantages with integrated medical groups, versus "groups without walls"
• Advantages and disadvantages of single specialty and multi-specialty integrated groups and IPAs
• How to incorporate physician extenders into the group
• Negotiation and conflict resolution skills to achieve balance
• The difference between individual and group goals
Seminar 501
Avoiding Conflict / Achieving Consensus (or, How to Prevent Practice Divorce)
The objectives of this course are to recognize the common reasons partnerships and groups dissolve and learn prevention strategies to avoid conflict.
Just like a marriage, a partnership or group practice needs to communicate, confront and compromise to maintain a healthy, thriving, harmonious relationship which will survive and prosper in today's environment. The objectives of this course are to recognize the common reasons partnerships and groups dissolve and learn prevention strategies to avoid conflict.
• Inequitable income distribution formulas based on varying contributions
• Consistent tardiness of one group member
• Obvious undercurrent of tension
• Repeatedly addressing the same issues with no resolution
• Inconsistent, daily, office policy changes
• Personal or personality problems which impact on patients and staff
• Costs involved with multiple types of personal preference inventories
Content and Techniques Taught Include:
• Diagnosing conflict
• Refereeing and intervention strategies
• Promoting constructive dialogue and group dynamics
• Achieving better communication and reducing hostility
• Negotiation techniques and ways to achieve group consensus
• Principles of personnel management and income distribution
• Identifying goals and understanding psychosocial interaction
Marketing and Patient Relations
Seminar 2601
Marketing in Health Care - Internal and External Strategies
Designed to acquaint the physician with marketing concepts, this seminar explores both internal and external marketing.
Seminar 2701
Improved Patient Relations = Increased Profits
This program is designed to aid physicians and staff in their patient relations techniques to attract and retain patients.
Seminar 2801
Customer Service and Dealing with the Angry Patient
Utilizing techniques from other fields, participants will learn customer service principles and specific ways to deal with difficult patients
Seminar 2901
Malpractice Prevention - Strategies for the Medical Office
Targets malpractice risks specific to office practice with practical solutions
Seminar 3001
Medical Records - Prevention Strategies for the 3M's "Malpractice, Medicare, Managed Care"
Seminar includes concrete recommendations and office forms which prevent patient injury, mitigate liability, and correlate documentation with reimbursement and win points from managed care organizations.
Seminar 3101
Complying with OSHA Standards
This program teaches physicians and staff how to comply with OSHA's required Injury and Illness Prevention Plan, blood borne pathogens and basic infection control program.
Seminar 3201
HIPAA Without the Hype
HIPAA presents an opportunity to streamline paperwork, cut costs and make the leap to EMR. Need to upgrade billing or scheduling software? Consider EMR as well.
Seminar 3301
Basics of Billing Bootcamp
PART 1
Introduction to Medical Coding Basics: Introduction to CPT®, ICD-9-CM and HCPCS coding, with a focus on proper code selection. Foundations of Medical Terminology: Basic medical terminology used in customer service, claims processing, coordination of benefits departments, an other areas of the medical office. Diagnosis Coding & ICD-9-CM Codes: Diagnosis coding using ICD-9-CM.
PART 2
Procedure Coding -The Use of CPT® Codes: Organization and format of the CPT® manual, CPT® coding conventions, an introduction to modifiers, E&M coding and the concept of global or "packaged" services. Evaluation & Management Coding - The use of CPT Codes E&M Codes: Code selection based on documented work to ensure that their medical record documentation substantiates the level of E/M service code selected. Topics covered include documentation guidelines, E/M components, case scenarios.
PART 3
Understanding & Using Modifiers: Correct modifier selection, and the type of documentation detail that is necessary to support reporting specific modifiers. Managing & Preventing Claim Denials: Understand the reasons why a claims was denied, how to correct the claim, how to resubmit it, and guidance to prevent a claim from being denied in the first place. Other topics include coding properly and avoiding the most common errors, coding for surgical procedures (the global surgery package),and medical necessity & chart review.
PART 4
A Practical Guide to Auditing Physicians Services: Improve monitoring of physician documentation and billing, prospectively and retrospectively. Understanding Insurance Guidelines and Maximizing Payout: Know the rules of the game so you can get paid.Implementing the Medicare Quality Reporting: Learn how to earn a 1.5 percent Medicare bonus by successfully reporting on the quality measures that apply to your practice.
Seminar 1701
"MBA" Day for Physician and Office Managers
This seminar teaches critical business skills in Finance, Operations and Personnel Management, for today's physicians and office managers.
Seminar 1710
Strategies to Survive and Thrive in a Down Economy
This seminar will provide you with strategies that have been successfully implemented that reduce overhead in practices.
Seminar 1801
Reducing Your Overhead...Realizing Increased Income
In this seminar, techniques to successfully reduce overhead and increase net income will be taught.
Seminar 1901
Successful Personnel Management
A seminar designed to give the physician and office manager the tools and techniques for effective personnel management, comply with labor law, motivate and increase staff morale.
Seminar 2001
Continuous Quality Improvement: Practices and Perceptions
Physicians and their staff will learn how to use practical quality improvement strategies to improve practice operations and systems.
Seminar 2101
Telephone, Scheduling & Patient Flow Techniques
Professional telephone and office manners and efficient scheduling of appointments are essential to good patient relations.
Seminar 2201
Mastering The Paperwork Monster - Effective record keeping simplified
Designed to help physicians and staff establish quality medical records management systems and procedures to improve patient care and office efficiency.
Seminar 2301
Choosing the Best Computer System for Your Practice
This program will provide physicians and office managers with information on how to choose the best computer system for their office.
Seminar 2401
Maximize Your Profits - A blueprint for effective billing and coding in the medical office
Designed to maximize reimbursement by proper coding, billing and collection techniques.
Seminar 2501
Billing Compliance for the Physician Practice
Avoid Medicare fraud and abuse. Essential elements to complete a compliance program.
Seminar 2601
"Managing Up!" How to Successfully Present Recommendations to Physicians
Managers and Administrators in Middle Management positions need to successfully learn to supervise staff or manage down and to achieve results by influencing their physician bosses by managing up.
Seminar 2701
Magnificently Managing Your Practice Manager
Learn how to effectively manage, evaluate and motivate your practice manager in this seminar. An excellent practice manager can increase revenues, decrease practice overhead and manage staff to highest performance. The physician owners need to set goals, monitor, and delegate and evaluate performance of the manager.
Seminar 2750
Financial Benchmarking - Key Financial Ratios to Improve Practice Profitability
Today’s physicians and office managers need a high level of business management skills particularly in the financial area. This workshop will teach critical skills in analyzing the practice profit/loss statement, accounts receivable ratios and cost accounting and how to access specialty comparison norms for benchmarking. At lease one source of comparison benchmarking will be given to each participant.
• Accounts Receivable Management and Cash Flow
• Importance of Profit/Loss Statements as Management Tools
• Benchmarking Overhead Categories by Medical Specialty
• Payroll to Collections and Full Time Equivalents Ratios for staffing levels
• Essential Ratios to Calculate on Monthly Status Reports
• Office Visits, Hospital and Surgery/Procedures Productivity to achieve desired Net Income
• Cost Accounting Techniques
Seminar 2760
Repairing Revenue Leaks
Making the Most of Your Revenue Cycle Performance Using Proven Tools and Best Practices
Seminar 2770
Contracting: Negotiating Physician PPO Agreements Effectively
This lunch-time seminar is a must for physicians and/or their office administrators who contract with third parties. Learn to understand and utilize your power in negotiating contracts and what to look for when reviewing the contract.
Seminar 2780
Minimize the Risk, Maximize the Value of Your Practice Lease
This workshop will teach you how to negotiate a better office tenant lease and protect yourself from costly mistakes.
|
|